Registered Nurse (Centralized Phone Triage) - Remote Opportunity

Austin Regional Clinic - Austin, TX

Full-time - Entry Level

Remote - Austin, TX

11-50 employees

Ambulatory Health Care Services

About the position

The position involves providing routine nursing care via telephone under general supervision, ensuring compliance with ethical and legal standards. The role focuses on assessing medical needs, guiding patients, documenting care, and promoting health maintenance while adhering to company policies.

Responsibilities

• Assess and prioritize medical needs via telephone and direct patients to appropriate care.
• Call pharmacy for prescription refills as directed by the physician.
• Guide evaluation by instructing patients on how to assess symptoms and treatment effectiveness.
• Document symptoms, nursing assessments, advice, and patient responses.
• Follow policies and procedures to ensure departmental effectiveness and improve healthcare outcomes.
• Collect data, make assessments, and develop working diagnoses per guidelines.
• Demonstrate best practices and quality care.
• Assess the physical, social, and emotional needs of patients and families.
• Teach and counsel patients and families on health assessment and disease prevention.
• Accurately report and document care rendered and patient status.
• Perform patient follow-up activities including lab results and appointments.
• Participate in orienting and training team members.
• Adhere to company policies including OSHA, HIPAA, and Code of Conduct.
• Work holiday shifts as required.

Requirements

• High school diploma or equivalent.
• Graduation from an accredited school of nursing.
• One or more years of RN experience or nursing experience in triage.
• Current licensure as a Registered Nurse (RN) in the State of Texas.

Nice-to-haves

• Telephone triage experience.
• Previous experience in an ambulatory, hospital, or home health setting.
• Bilingual in English and Spanish.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development