Registrar - Oklahoma Childrens Hospital - PRN (as needed)

Ou Health - Oklahoma City, OK

Full-time

Oklahoma City, OK

About the position

The Registrar at Oklahoma Children's Hospital is responsible for the timely and accurate registration of patients. This role involves interviewing patients to gather necessary account information, verifying insurance coverage, and ensuring all documentation is complete and accurate. The Registrar plays a crucial role in facilitating patient admissions and ensuring compliance with healthcare regulations.

Responsibilities

• Interview patients at workstation or at bedside to obtain all necessary account information.
• Perform bed-side registration utilizing carts/computers on wheels.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization.
• Calculate and collect patient liable amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Answer any questions and explain policies clearly.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Welcome patients and family members in a professional manner.
• Contact nursing staff for emergency medical needs and answer patient and visitor questions.
• Interview incoming patients, relatives, or responsible individuals to obtain identifying and biographical information with insurance and financial information.
• Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule.
• Search MPI completely and assign the correct medical code number.
• Notify Medical Records for any duplicate unit numbers.
• Verify insurance benefits and determine pre-certification status.
• Enter all information and authorization numbers into the registration system.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
• Obtain copies of necessary identification and insurance cards.
• Explain policies regarding services, charges, insurance billing, and payment of account.
• Request full or partial payment for services rendered according to collection policies.
• Issue a Business Office letter to all patients according to policy.
• Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO.
• Collect co-pays, deposits, and deductibles and document collection status in the system and chart.
• Issue waivers for signatures when appropriate.
• Inform former patients or their representatives of delinquent accounts and attempt to obtain payment.
• Refer delinquent accounts to the Manager/Supervisor for further action.
• Receive and receipt payments from patients for services rendered.
• Prepare daily deposits and maintain the integrity of the cash drawer.
• Produce paperwork on each patient for distribution to appropriate departments.
• Align pertinent documents for establishing the patient's medical record and financial file.
• Register and admit all patients after the other registration departments are closed.
• Route admission documents and forms to appropriate departments.
• Price, key, and detail patient charges.
• Burst charts for distribution to physician's billing service, medical records, ancillary departments, and the business office.
• Check for double charges on all accounts.
• Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.
• Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action.
• Acknowledge, file, and send MOX messages via Meditech.
• Check for physician orders and attach them to the patient medical records to ensure that patients are receiving appropriate tests.
• Escort patients to their destination or refer patients to an available escort.
• Activate all pre-registered patients that have reported for services.
• Abstract patient charts once discharged for the ER and retrieve a patient Medical Record once they present to ER for treatment.
• Attend in-service presentations and complete mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrate knowledge of occurrence reporting system and utilize the system to report potential patient safety issues.
• Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement.'

Requirements

• High school diploma or GED required.
• At least one year of registration experience preferred.

Nice-to-haves

• Communication skills - communicates clearly and concisely, verbally and in writing.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Interpersonal skills - able to work effectively with other employees, patients, and external parties.
• PC skills - demonstrates proficiency in PC applications as required.
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems.
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately.

Benefits

• PTO
• 401(k)
• Medical plans
• Dental plans