Registrar Operations Coordinator

$39,520 - $46,800/Yr

Fresno Pacific University - Fresno, CA

Full-time - Entry Level

Fresno, CA

Educational Services

About the position

The Registrar Operations Coordinator is responsible for managing daily operations within the Registrar's Office, ensuring excellent customer service, and facilitating communication across the university. This role involves training staff and students on processes, maintaining accurate records, and supporting various registrar functions, including enrollment and transcript processing.

Responsibilities

• Serve as a resource to students, faculty, staff, and the general public by providing accurate information related to student records, registration, and university policies and procedures.
• Provide excellent customer service via telephone, email, and in-person communication.
• Accurately maintain university databases and systems information.
• Handle large quantities of time-sensitive and confidential information.
• Work closely with other registrar staff on special projects and initiatives identified in the university strategic plan.
• Assist with all Registrar functions for all populations at the regional campus.
• Attend regional campus events to assist and represent the Registrar's Office.
• Evaluate and determine eligibility for commencement participation and program completion.
• Process official transcripts and evaluate transcripts for admissions.
• Review accreditation status of incoming schools and evaluate official transcripts from other educational institutions.
• Confirm transfer course equivalencies in alignment with articulation agreements and university policy.
• Process course waiver and substitution requests and post degree conferrals to students' official records.
• Audit incoming students' records and explain university policies to faculty, students, and staff.
• Develop and maintain physical and electronic student records and files.
• Support the Senior Registrar Coordinator with projects and answer incoming phone calls.
• Respond to email inquiries and process various forms related to enrollment and registration.
• Troubleshoot errors or difficulties with computer systems and provide in-person customer service during registration events.
• Oversee Registration Preparation process for incoming students and manage new student file check-in process.
• Process transcript orders and ensure accurate and timely diploma orders.
• Assist with transfer evaluation resources and maintain transfer pathways and program requirements.

Requirements

• High School Diploma
• Minimum 2 years of customer service experience
• Excellent communication and team skills
• Detail-oriented with the ability to develop new ideas and create a plan of action
• Developed project management skills
• Proven ability to bring projects to completion
• Strong organizational skills with the ability to prioritize multiple requests efficiently.

Nice-to-haves

• Bachelor's Degree
• 1 year of office experience
• Training and understanding of Colleague software or a similar SIS
• Knowledge of FERPA requirements and other applicable laws
• Proficiency in Microsoft Excel, PowerPoint, and Word software packages
• Ability to build campus relations to expedite work and projects.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities