About the position
The Registrar position at Holy Cross Health is a part-time role that plays a crucial part in the patient registration process within an outpatient clinic setting. This position requires a bilingual individual, specifically fluent in Spanish, to effectively communicate with patients and ensure accurate information is collected and entered into the HBOC (Clinstar) system. The Registrar is responsible for obtaining and validating patient information from various sources, ensuring that all data entered is accurate and complete. This includes performing the pre-registration and registration processes for both inpatient and outpatient services, obtaining necessary forms and signatures, and fulfilling all managed care notification requirements. In addition to registration duties, the Registrar may also be required to enter laboratory orders when the Ambulatory Care Center is closed and to contact the physician's office as needed. The role supports the mission of Trinity Health and Holy Cross Hospital, emphasizing the importance of quality patient care and service. The position offers opportunities for career advancement and is part of a health system recognized for its commitment to providing high-quality healthcare services to the community. Holy Cross Health is a Catholic, not-for-profit health system that serves over 240,000 individuals annually in Maryland's Montgomery and Prince George's counties. The organization is dedicated to integrating diversity, equity, and inclusion into its operations, ensuring that all patients receive equitable care. The Registrar will be part of a team that values diverse experiences and backgrounds, contributing to a supportive and inclusive work environment.
Responsibilities
- Obtain and validate patient information from various sources.
- Ensure information entered into the HBOC (Clinstar) system is accurate.
- Perform the pre-registration/registration process for all inpatient and outpatient services.
- Obtain required forms and signatures and complete all managed care notification requirements.
- Enter laboratory orders when the Ambulatory Care Center is closed.
- Contact the physician's office when necessary.
- Support the mission of Trinity Health and Holy Cross Hospital.
Requirements
- High school diploma or GED required.
- Bilingual in Spanish required for Health Centers sites (Aspen Hill, Silver Spring, Gaithersburg, Germantown).
- Computer literacy in Microsoft products and email.
- One year of customer service experience in an office environment.
- Familiarity with health insurance/payors and medical terminology preferred.
- Strong customer service and organizational skills.
- Ability and willingness to transport patients by wheelchair.
Nice-to-haves
- Related college-level courses may be considered in lieu of work experience.
Benefits
- 403(b)
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for advancement
- Paid time off
- Tuition reimbursement
