Registration Agent (On Site Only)

$33,280 - $37,440/Yr

Adecco - Cheyenne, WY

Full-time - Entry Level

Cheyenne, WY

Administrative and Support Services

About the position

The Registration Agent / Customer Service Representative plays a crucial role in providing exceptional customer service and administrative support. This position involves assisting customers with subscription renewals and addressing inquiries through various communication channels. The role demands professionalism, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Handle a high volume of incoming calls from customers regarding subscription renewals, inquiries, and assistance.
• Provide prompt, courteous, and accurate assistance to customers, addressing their concerns and resolving issues efficiently.
• Accurately enter customer information, subscription details, and interactions into the database system.
• Organize and maintain physical and digital files, ensuring documents are properly filed and easily retrievable.
• Assist in processing legal documents related to subscription renewals and customer accounts, ensuring compliance with regulations and company policies.
• Follow up with customers to confirm subscription renewals, payment processing, and other related details.
• Proactively follow up with customers regarding any outstanding issues or pending actions to ensure timely resolution.
• Demonstrate reliability by consistently showing up to work on time and adhering to scheduled shifts.
• Maintain a professional demeanor and uphold corporate standards in all interactions with customers and colleagues.

Requirements

• Previous experience in customer service, call center, or administrative roles.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in data entry and paperwork.
• Ability to multitask and prioritize tasks effectively in a busy environment.
• Proficiency in using computer systems and software for data entry and communication.
• Knowledge of legal filing procedures and documentation is a plus.
• Positive attitude, willingness to learn, and adaptability to changing priorities.
• High school diploma or equivalent; additional education or certification in customer service or related fields is advantageous.

Benefits

• Temporary-to-hire position, offering the potential for long-term employment.
• Comprehensive training program to support your professional development.
• Access to company-sponsored health and wellness programs.
• Collaborative and supportive team culture.
• Corporate structure that values and recognizes employee contributions.
• Potential for career advancement within the organization.