Registration Rep- On Site - Menomonie

Mayo Clinic • Menomonie, WI

404d • $40,394 - $52,582

About The Position

The Registration Representative at Mayo Clinic plays a crucial role in ensuring the accurate check-in and admissions of patients in both hospital and emergency department settings. This position focuses on verifying patient information, collecting insurance data, and ensuring patient safety through proper identification protocols. The role requires adherence to quality assurance guidelines and productivity standards to meet performance expectations.

Requirements

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor's degree required.
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills and intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Prior desk, appointment, or secretarial experience preferred.
• Working knowledge of scheduling systems and procedures preferred.
• Ability to interact professionally with individuals from diverse backgrounds.
• Knowledge of and experience using an Epic RC/EMR system preferred.

Nice To Haves

• Prior desk, appointment, or secretarial experience.
• Working knowledge of scheduling systems and procedures.
• Knowledge of and experience using an Epic RC/EMR system.

Responsibilities

• Accurate check-in and admissions of incoming patients in hospital and ED settings.
• Verification of patient demographic information and collection of insurance data.
• Identification and/or creation of appropriate patient accounts.
• Collection of indicated co-payments and/or share of cost.
• Ensure patient safety using positive patient identification protocols.
• Obtain appropriate consents as required.
• Adhere to quality assurance guidelines and established productivity standards.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Continuing education and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED