AdventHealth - Daytona Beach, FL

posted about 1 month ago

Full-time - Entry Level
Daytona Beach, FL
Hospitals

About the position

The Registration Representative at AdventHealth Sports Med & Rehab in Daytona Beach plays a crucial role in providing exceptional customer service to patients visiting the clinic. This position involves assisting patients with registration, verifying benefits, and ensuring accurate account information, all while contributing to a team dedicated to whole-person care.

Responsibilities

  • Greets all customers in a helpful and courteous manner while extending exemplary customer service.
  • Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type.
  • Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts.
  • Performs eligibility and benefits verification and re-verification applicable to patient's visit.
  • Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools.
  • Screens and assists all incoming telephone calls and visitors to ensure routing to appropriate personnel.
  • Monitors patient wait and registration times to achieve current standard of patient wait times.

Requirements

  • High School Grad or Equivalent

Nice-to-haves

  • Prior medical office experience

Benefits

  • Benefits and Paid Days Off from Day One
  • Tuition Reimbursement
  • Career Development
  • Whole Person Wellbeing Resources
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