Registration Representative

Kaiser Permanente - Clackamas, OR

Full-time - Entry Level

Remote - Clackamas, OR

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Registration Representative at Kaiser Permanente is responsible for registering patients for medical services across various settings, including clinics and emergency departments. This role involves obtaining and verifying patient demographic and insurance information, handling cash transactions, and ensuring compliance with regulatory standards. The representative plays a crucial role in patient interaction, providing information and support while maintaining billing accuracy and adherence to policies.

Responsibilities

• Greets and registers patients for medical care in a fast-paced environment.
• Verifies patient demographic and insurance information according to National Registration Standards.
• Determines and collects cost-shares and partial payments for services.
• Enters and verifies payments, closes cash drawers, and creates deposits per cash handling policies.
• Explains and requests patients to sign regulatory forms and maintains compliance with Medicare and Medicaid regulations.
• Stocks appropriate forms and supplies and assists patients with inquiries.

Requirements

• Six months of healthcare financial, cash handling, or customer service experience in a high-volume environment.
• Two years of experience in keyboarding/typing and navigating multiple computer applications in a Windows environment.
• High School Diploma or GED required.
• Excellent verbal and written English communication skills.
• Strong problem-solving skills and ability to make decisions independently.

Nice-to-haves

• Previous hospital or ambulatory clinic registration experience.
• Experience with EPIC applications.
• Certification by HFMA or NAHAM preferred.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options