Registration Representative

UnitedHealth Group - Bangor, ME

Part-time,Full-time - Entry Level

Onsite - Bangor, ME

Insurance Carriers and Related Activities

About the position

The Registration Representative serves as the first point of contact for patients at Northern Light Health, responsible for collecting and inputting patient information to ensure accurate registration. This full-time role requires excellent customer service skills and the ability to work a flexible schedule, including evenings, weekends, and holidays, to support 24/7 operations. The position involves interacting with patients, managing financial responsibilities, and collaborating with various departments to facilitate patient admissions and services.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service.
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
• Obtains appropriate applications and forms, confirming signatures are on file, photocopies/scans documents as needed.
• Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily.
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
• Provides wayfinding instructions and assists with hospital information as requested.
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• May perform other duties upon request.

Requirements

• High School Diploma / GED (or higher)
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role, or call center environment
• Beginner level of proficiency with Windows applications
• Must be 18 years of age OR older
• Ability to work any full-time (36 hours / week) variable schedule including the flexibility to work a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations based on business need
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season.

Nice-to-haves

• 1+ years of registration experience in a hospital OR medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previous experience working for Northern Light Health.

Benefits

• $3,000 sign-on bonus for external applicants
• 2 - 3 weeks of paid training
• Opportunities for career development and advancement
• Compassionate work culture.