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The position involves facilitating patient flow from the point of entry to their destination in a timely, accurate, and professional manner. The role requires obtaining specific information to generate an accurate financial and demographic record for patients, ensuring maximum reimbursement and optimal clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for appropriate medical information, explaining charges and policies of the department or hospital, validating and entering charges into appropriate systems, and collecting necessary payments. Additionally, the position involves answering incoming calls and directing patients and visitors appropriately.
