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Indiana University Health - West Lafayette, IN
posted 3 days ago
About the position
The position involves facilitating patient flow from the point of entry to their destination in a timely, accurate, and professional manner. The role requires obtaining specific information to generate an accurate financial and demographic record for patients, ensuring maximum reimbursement and optimal clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for appropriate medical information, explaining charges and policies of the department or hospital, validating and entering charges into appropriate systems, and collecting necessary payments. Additionally, the position involves answering incoming calls and directing patients and visitors appropriately.
Responsibilities
- Facilitates patient flow from point of entry to destination.
- Obtains specific information to generate accurate financial and demographic records for patients.
- Schedules appointments and interviews patients for appropriate medical information.
- Explains charges and policies of the department/hospital to patients.
- Validates and enters charges into appropriate systems.
- Collects necessary payments from patients.
- Answers incoming calls and directs patients and visitors appropriately.
Requirements
- High School Diploma/GED is required.
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).
Nice-to-haves
- Relevant experience in a health care setting.
