REGISTRATION SPECIALIST

About the position

The Registration Specialist plays a vital role in assisting individuals with disabilities and chronic illnesses through the enrollment process for self-directed services. This position requires a compassionate and detail-oriented individual who can provide ongoing support and education to participants, ensuring they understand their programs and navigate the necessary documentation effectively.

Responsibilities

• Follow up on referrals for participant-directed services.
• Assist individuals and employers in completing necessary documentation for program enrollment.
• Educate participants on how to interact with the fiscal intermediary, including timesheet completion and provider enrollment.
• Identify and resolve barriers to timely enrollment and ensure the process is smooth and efficient.
• Collaborate with Case Managers and service providers to ensure timely approval and authorization of services.
• Conduct in-home visits to participants as needed.
• Coordinate with stakeholders to ensure timely enrollment and first payments to providers.
• Provide ongoing person-centered education and support to participants, including navigating program rules and financial management systems.
• Offer training on identifying and reporting fraud, abuse, neglect, and exploitation.
• Maintain accurate documentation of services provided and time spent in accordance with policies.
• Update participant and provider information in internal systems and manage enrollment status.
• Work with the Enrollment Supervisor to meet service level expectations and ensure timely processing.

Requirements

• Fluent in English and an additional language (Spanish, Arabic, Chinese, Italian, French, etc.).
• Excellent verbal and written communication skills and strong customer service experience.
• Proficiency in Microsoft Office, CRM systems, and web-based applications.
• Ability to assess processes and make recommendations for improvement.
• Strong interpersonal skills to build relationships with both internal and external stakeholders.
• Minimum of one year of experience working with individuals with disabilities or aging adults.

Nice-to-haves

• Bachelor's degree in a related field is preferred.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).