Registration Specialist

$50,381 - $81,617/Yr

Charles County Government

Full-time

Executive, Legislative, and Other General Government Support

About the position

The Registration Specialist at Charles County Government is responsible for providing program and administrative support for the Department of Recreation, Parks & Tourism. This role involves customer service, processing program registrations, maintaining databases, and handling financial transactions. The specialist will facilitate effective program registration and assist customers through various communication channels while ensuring positive public relations and program promotion.

Responsibilities

• Facilitates effective program registration and enrollment for department programs and activities.
• Provides support with program registration, point of sale, facility booking, ticket sales, and membership/punch card sales.
• Assists customers on the phone, in person, and via e-mail with all aspects of program registration and providing referrals to appropriate areas as necessary.
• Assists with maintaining the registration database including data entry, household maintenance, point of sale, period end processing, maintaining program inventories, and web-based transactions.
• Provides positive public relations, program promotion, and policy education to participants.
• Prepares, researches, and maintains program records, statistics, files and reports.
• Performs cash handling functions and financial transactions to include making deposits, daily cash drawer set-ups, balances, takes money in, keeps daily balances, assists with daily close out procedures, and researches financial reports for insufficient fund inquiries and processes claims for re-payments.
• Responds to customer inquiries and requests in a timely manner with minimal supervision.
• Communicates with other divisions/departments when making decisions that affect their department.
• Assists in County wide department special events.
• Assists with training personnel on registration procedures, as necessary.
• Performs other related job duties as assigned.

Requirements

• Associates degree in Business, Accounting, or related field.
• Two (2) years of data entry or customer service experience; or an equivalent combination of education, experience and training.
• Must possess a valid driver's license.