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Rehab Services Front Desk/Call Center Specialist
University of California - San Diego, CA
posted about 2 months ago
About the position
The Rehab Services Front Desk/Call Center Specialist at UC San Diego Health is responsible for providing exceptional customer service, managing patient registration, scheduling appointments, and verifying insurance information. This role emphasizes quality customer service and requires effective communication skills to assist patients in navigating their healthcare needs. The specialist will work under general supervision and may be assigned to various locations within the UCSD Health Rehab services.
Responsibilities
- Answer multi-line incoming customer calls and provide assistance to patients.
- Complete online registration for new or established patients in a timely manner.
- Schedule appointments and secure authorization for scheduled services.
- Verify insurance eligibility for outpatient services using automated eligibility systems.
- Operate the EPIC system to input and gain information related to patient care.
- Advise patients of clinic deposit requirements based on UCSD Medical Group Financial Policy.
- Interview patients via telephone to obtain necessary demographic and financial information.
- Relay medical messages clearly and effectively to patients and clinic staff.
Requirements
- Three (3) years of related experience in a call center or front desk environment.
- Knowledge of third-party payors including federal, state, and private health plans.
- Demonstrated problem-solving ability and ability to work under pressure.
- Excellent communication skills, both verbal and written.
- Ability to multi-task between multiple systems during calls.
Nice-to-haves
- One (1) year of experience with EPIC & Cadence or equivalent systems.
- Bilingual in English and Spanish.
- Ability to prioritize and process therapy referrals based on diagnosis and medical information.
Benefits
- Competitive hourly pay ranging from $26.18 to $32.54.
- Career appointment with a 100% appointment percent.
- Union contract benefits.
- Opportunities for professional development and training.
