Relationship Banker Bilingual in Spanish

Comerica - Dallas, TX

Full-time - Entry Level

Dallas, TX

Credit Intermediation and Related Activities

About the position

The Relationship Banker is responsible for enhancing the success of Retail Banking Centers by being a trusted resource for customers. This role involves conducting marketing activities to identify customer needs, providing solutions that drive revenue growth in loans, deposits, and noninterest income, and delivering a customer-centric experience while maintaining operational objectives. The position supports Banking Centers within the District and may require occasional Saturday work.

Responsibilities

• Execute proactive marketing activities for customer attraction, retention, and expansion.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement, strengthening new customer relationships.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate quality financial wellness conversations to enhance customer relationships.
• Support consumer portfolio management to retain and expand the number of portfolio customers.
• Assist in community awareness events to increase bank outreach and foster new business relationships.
• Utilize customer relationship management tools effectively.
• Ensure compliance with federal, state, and local laws and regulations, and Comerica's policies.
• Complete necessary compliance-related training.
• Control and mitigate losses by following policies and procedures.
• Engage in Banker Readiness by developing knowledge of consumer and small business products and services.
• Lead banking center activities in the absence of the Banking Manager.
• Assess customer needs and add value to customers and prospects.
• Educate and fulfill customer requests, both routine and complex.
• Resolve customer complaints and deepen existing relationships.
• Follow defined customer experience guidelines to impact customer experience positively.
• Complete Comerica Platform Training Program successfully.
• Provide remarkable customer service through all interactions, including opening new accounts and problem resolution.
• Perform routine Teller transactions as needed.
• Maintain customer confidence by keeping information confidential.
• Identify opportunities to add value to customers by introducing them to partners.

Requirements

• Bilingual in Spanish and English.
• Strong customer service skills.
• Ability to conduct effective marketing activities.
• Knowledge of consumer and small business banking products and services.
• Experience in customer relationship management.

Nice-to-haves

• Experience in retail banking or financial services.
• Familiarity with digital banking solutions.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Paid time off
• Employee discounts