Relationship Banker - Hendersonville Financial Center

Disability Solutions - Hendersonville, TN

Full-time - Entry Level

Hendersonville, TN

About the position

The position at Bank of America involves engaging clients in the lobby to educate and assist them with transactions through self-service resources such as mobile banking, online banking, or ATMs. The role focuses on building relationships with clients, understanding their financial needs, and connecting them to appropriate solutions. It emphasizes operational excellence, adherence to regulations, and enhancing the client experience.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions through self-service resources.
• Accurately and efficiently processes cash transactions for clients as needed.
• Builds relationships with clients to meet their financial needs.
• Follows established processes and guidelines in daily activities to ensure compliance with laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Ability to collaborate effectively and build strong relationships.
• Passion and commitment to improve clients' financial lives.
• Confidence in identifying solutions for clients based on their needs.
• Effective communication skills and comfort in engaging with clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on conducting banking transactions through self-service technologies.
• Strong critical thinking and problem-solving skills.
• Efficient time and capacity management.
• Flexibility to work weekends and/or extended hours as needed.

Nice-to-haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.
• Opportunities to learn and grow in a diverse and inclusive workplace.