Relationship Banker I - Part Time 20 Hours (Prichard Branch)

$34,751 - $41,211/Yr

Regions Financial - Prichard, AL

Part-time - Entry Level

Prichard, AL

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Relationship Banker I is a part-time role focused on delivering exceptional customer service and enhancing the financial wellness of customers at Regions Bank. This position involves processing transactions, addressing customer inquiries, and building meaningful relationships with clients. The role is ideal for individuals with prior experience in retail sales or banking who are looking to start a career with opportunities for growth and development.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer's relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Nice-to-haves

• One (1) year of banking, cash-handling, and/or customer service experience

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program