Relationship Banker - Pine Bluff area

About the position

The position at Bank of America involves engaging clients in the lobby to educate and assist them with transactions through self-service resources such as mobile banking, online banking, or ATMs. The role focuses on building relationships with clients, understanding their financial and life priorities, and connecting them to appropriate solutions to meet their financial goals. The position requires flexibility in location based on business needs and involves training at one financial center before potentially moving to another location.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Ability to collaborate effectively to get things done, building and nurturing strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on how to conduct simple banking transactions through self-service technologies.
• Strong critical thinking and problem-solving skills to meet clients' needs.
• Efficient time and capacity management.
• Focus on results while acting in the best interest of the client.
• Flexibility to work weekends and/or extended hours as needed.

Nice-to-haves

• Experience in financial services and knowledge of financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance.

Benefits

• Competitive benefits to support physical, emotional, and financial well-being.