Relationship Banker

Old National Bank - Prior Lake, MN

Full-time - Entry Level

Prior Lake, MN

Credit Intermediation and Related Activities

About the position

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. A unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.

Responsibilities

• Develop and grow client and prospective client relationships
• Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.
• Cross sells products and services and refers to business product partners to ensure client needs are met.
• Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)
• Achieve Sales and Service Targets
• Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
• Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs.
• Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team's skills and performance.
• Operations Oversight
• Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
• Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
• Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics.

Requirements

• High School diploma or GED Equivalent
• Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.

Nice-to-haves

• Demonstrates consultative sales skills and strong service levels to build and deepen client relationships.
• Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
• May manage an assigned client portfolio to handle all consumer banking relationship needs.
• Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.
• Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.

Benefits

• Competitive compensation with salary and incentive program
• Medical, dental, and vision insurance
• 401K
• Continuing education opportunities
• Employee assistance program