About the position
The Relationship Banker plays a crucial role in the success of a Retail Banking Center by being a trusted resource for customers. This position involves conducting marketing activities to identify customer needs and providing solutions that lead to revenue growth in loans, deposits, and noninterest income. The Relationship Banker is expected to deliver a customer-centric experience while maintaining disciplined operational objectives. The role requires a commitment to excellence in execution across various responsibilities, including customer onboarding, engagement, and financial wellness conversations. Additionally, the Relationship Banker will support consumer portfolio management efforts and assist in community awareness events to foster new business relationships. In this role, the Relationship Banker will also ensure compliance with applicable federal, state, and local laws and regulations, as well as Comerica's policies and procedures. This includes completing necessary compliance-related training and adhering to Banking Center Risk Assessment and Compliance Standards. The position requires the ability to control and mitigate losses by following established policies and procedures. Customer experience management is a key aspect of this role. The Relationship Banker will actively engage in developing an in-depth knowledge of consumer and small business products and services, lead banking center activities in the absence of the Banking Manager, and resolve customer complaints. Providing remarkable customer service through all interactions, including opening new accounts and performing routine teller transactions, is essential. The Relationship Banker must maintain customer confidence and protect bank operations by keeping information confidential. Furthermore, the role involves identifying opportunities to add value to customers by introducing them to partners and improving Banking Center collaboration.
Responsibilities
- Execute proactive marketing activities for customer attraction, retention, and expansion.
- Complete assigned daily planning activities.
- Provide effective customer onboarding and engagement, strengthening new customer relationships.
- Act as a digital ambassador to transition customers to digital solutions.
- Initiate quality financial wellness conversations to add value to customer relationships.
- Support consumer portfolio management efforts to retain and expand the number of portfolio customers.
- Assist in community awareness events to increase bank outreach and foster new business relationships.
- Ensure compliance with applicable laws and Comerica's policies and procedures.
- Adhere to Banking Center Risk Assessment and Compliance Standards.
- Engage in Banker Readiness by developing knowledge of consumer and small business products and services.
- Lead banking center activities in the absence of the Banking Manager.
- Educate and fulfill customer requests, routine and complex.
- Resolve customer complaints and maintain existing relationships.
- Impact the customer experience by following defined guidelines and feedback.
- Complete Comerica Platform Training Program successfully.
- Perform routine Teller transactions as needed.
Requirements
- Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 3 years of customer service experience.
- 1 year of consumer/sales experience.
- 1 year of personal computer, systems data entry or internet search experience.
Benefits
- Career Growth -- promotional opportunities
- Incentive program based on performance
- Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
- Health, Dental, Vision, 401k match and Life Insurance
- Employee Assistance Program
- Tuition Assistance Program (Full Time)
- Financial Coaching and Benefit Guidance
- Floating Cultural Holiday
- Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
- Retirement Plan
- Employee Stock Purchase Plan
