About the position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet their financial goals.
Responsibilities
- Engages clients in the lobby to educate and assist with conducting transactions through self-service resources.
- Accurately and efficiently processes cash transactions for clients as needed.
- Builds relationships with clients to meet their financial needs.
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Grows business knowledge and network by partnering with experts in small business, lending, and investments.
- Manages financial center traffic, appointments, and outbound calls effectively.
- Drives the client experience.
Requirements
- High school diploma or GED
- Customer relationship management experience
- Computer networking knowledge
- Adaptability
- Business acumen
- Customer and client focus
- Oral communication skills
- Problem-solving abilities
- Account management experience
- Client experience expertise
- Branding knowledge
- Client management skills
- Client solutions advisory experience
- Relationship building capabilities
- Business development skills
- Pipeline management experience
- Prospecting skills
- Referral identification and management experience.
Benefits
- Competitive benefits to support physical, emotional, and financial well-being
- Opportunities to learn and grow
- Flexible working arrangements
