Relationship Manager, Business Cards & Payments - Acquisitions (Boston)

Capital One - Providence, RI

Full-time - Entry Level

Providence, RI

Credit Intermediation and Related Activities

About the position

As a Relationship Manager in the Business Cards & Payments group at Capital One, you will play a pivotal role in driving growth and fostering relationships with small and mid-sized business owners in the North Shore Boston area. This position is designed for self-starters who are disciplined, autonomous, and possess a strong entrepreneurial spirit. You will be part of a culture that values excellence and rewards individuals who are passionate about success and have a high sense of urgency to meet customer needs. Your primary responsibility will be to engage with business owners through a consultative approach, helping them identify the right products to optimize their rewards and benefits. You will work closely with clients to understand their business needs and the entirety of their B2B wallet, aiming to become a trusted advisor and guide in their financial management journey. This role requires you to be dynamic and adaptive, as you will be building field-based relationships that are tailored to the unique lifestyles of your customers. In this position, you will be responsible for various aspects of the sales cycle, including developing a go-to-market business plan, identifying and qualifying leads, and cold-calling C-suite executives to set appointments. You will assess the needs of potential customers using a consultative approach, collaborate with underwriting to evaluate risk, and drive new account engagement. Your ability to disrupt prospects' thinking and deliver transformative solutions will be crucial to your success. Overall, this role is about helping small and mid-sized businesses thrive by leveraging Capital One's payment solutions, and you will be instrumental in driving their growth and profitability.

Responsibilities

• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions to positively impact their business.
• Learn about local small and mid-sized businesses and their purchasing needs and behavior.
• Analyze the small and mid-sized business's total business spend to identify additional opportunities to leverage our products and services.
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services.
• Assist the business with incorporating our products into their purchasing platform and bookkeeping software.
• Maintain and update CRM systems regarding sales calls, pipelines and closed sales to ensure data compliance.
• Acquire net new customers by cold call prospecting; this is not a referral sales model.
• Initiate and participate in educational and/or networking events.
• Establish relationships with 'Centers of Influence' in order to engage with the local small and mid-sized business community.
• Drive incremental charge volume on the card with new clients.

Requirements

• Proven experience hunting for net new business selling in the field.
• Excellent needs-based oral presentation skills.
• Ability to secure appointments directly with clients and new prospects.
• Strong organizational, interpersonal, telephone and PC skills.
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills.