Capital One - Hartford, CT
posted 2 months ago
Full-time - Manager
Hartford, CT
Credit Intermediation and Related Activities
About the position
The Relationship Manager for Business Cards & Payments is responsible for fostering long-term relationships with business owners in the Eastern Connecticut, Hartford, Rhode Island, and Cape Cod areas. This role focuses on understanding customer needs and leveraging Capital One's products and services to help businesses thrive. The ideal candidate will possess an entrepreneurial spirit, drive business results, and deliver exceptional service while managing the entire sales cycle from outreach to account engagement.
Responsibilities
- Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions to positively impact their business.
- Learn the purchasing needs and behaviors of current customers.
- Analyze the total business spend to identify additional opportunities to leverage our products and services.
- Build broad and technical product knowledge and an understanding of how customer processes work with our products and services.
- Assist customers with incorporating our products into their purchasing platform and bookkeeping software.
- Maintain and update CRM systems to ensure data compliance.
- Drive incremental charge volume on the card with existing customers.
Requirements
- At least 3 years of sales experience.
- Proven experience growing existing customers in the field.
- Strong organizational, interpersonal, telephone and PC skills.
- Excellent needs-based oral presentation skills.
Nice-to-haves
- Bachelor's Degree
- 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio.
- 1 year of experience working with Small Businesses Customers.
- 1 year of experience in the financial services industry.
- Proficiency using Salesforce.com.
- Proficiency using Google Suite.
Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive benefits supporting total well-being
