Relationship Manager, Cash Automation Sales

GardaWorld - Boca Raton, FL

Full-time

Boca Raton, FL

Administrative and Support Services

About the position

The Relationship Manager in Cash Automation Sales at GardaWorld is responsible for developing and maintaining positive business relationships with assigned customers. This role involves proactive communication, problem-solving, and collaboration with various teams to ensure customer satisfaction and service excellence.

Responsibilities

• Working closely with assigned accounts to manage requests and data tracking.
• Proactively uncovering service issues and coordinating with branches for resolution.
• Providing regular reports and updates to clients regarding service performance.
• Reactively addressing client issues and ensuring timely follow-up until resolved.
• Participating in regular review calls with clients to discuss service and performance.
• Preparing Quarterly Business Review (QBR) presentations for clients.
• Creating and enforcing plans to meet customer needs effectively.
• Building long-term relationships with clients and customers.
• Quickly addressing and resolving customer issues as they arise.
• Notifying the Sales team of new sales and cross-selling opportunities.
• Encouraging high sales and good customer service practices.
• Promoting and maintaining a positive company image.

Requirements

• Minimum two years of customer service experience is preferred.
• Background in Cash Vault Services (CVS) or related experience is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to build and maintain relationships.
• Strategic thinker with problem-solving abilities.
• Ability to work well with others and lead a team.
• Comfortable working with math and numbers.
• Good attention to detail and well organized.
• Self-motivated and flexible, able to manage multiple tasks.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance