RELATIONSHIP MANAGER - EMPLOYEE BENEFITS

ADP - Lakewood, CO

Full-time - Mid Level

Lakewood, CO

Professional, Scientific, and Technical Services

About the position

The Relationship Manager - Employee Benefits at ADP serves as the primary contact for a dedicated book of Group Health Insurance clients. This role focuses on managing and servicing client relationships, providing expert guidance on employee benefits, and ensuring high levels of client satisfaction and retention. The position requires proactive communication and a consultative approach to support clients in navigating their insurance needs effectively.

Responsibilities

• Serve as the primary contact for clients, acting as a liaison and internal advocate.
• Maintain a comprehensive understanding of clients' group health portfolios and ADP services.
• Coordinate communication among various business partners within ADP.
• Provide proactive, personalized, strategic support to clients and act as the primary contact with insurance carriers.
• Manage benefit renewals, support Open Enrollment, and prepare quote proposals and benefit guides.
• Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, and disability insurance.
• Negotiate with carriers to secure the best rates and terms for clients during renewals.
• Conduct virtual meetings with clients to review benefits plans and make recommendations for improvements.
• Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims.
• Maintain accurate records of all client interactions, benefits plans, and compliance documentation.
• Maximize client retention by resolving issues that may impact the client relationship and soliciting feedback on existing offerings.

Requirements

• At least 2-3 years of related insurance experience.
• Life & Health Insurance Producer License.
• A college degree is preferred but not required.

Nice-to-haves

• Previous insurance industry experience with a brokerage or agency environment.
• Experience with Benefits Administration platforms such as Ease, Employee Navigator, or Flock.
• Experience with insurance quoting platforms like Zywave.
• Relationship/Account management experience.
• Demonstrated proficiency in managing client relationships with multiple products.
• Extensive experience building relationships and understanding a client's needs.
• Prior experience managing service recovery.
• Expert knowledge of ADP's infrastructure and product/services in business processing and outsourcing.

Benefits

• Best-in-class benefits starting on Day 1.
• Focus on mental health and well-being support.
• Company-paid time off for volunteering.
• Opportunities for ongoing training, development, and mentorship.
• A culture that values equity, inclusion, and belonging.