Relationship Manager (hybrid- flexible options)

$58,240 - $61,360/Yr

Broadridge Financial Solutions

Full-time - Entry Level

Hybrid

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The position at Broadridge involves managing the delivery of contracted services to clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. The role requires maintaining control over project schedules, risks, scope, and budgets while fostering strong client relationships and identifying sales opportunities. This hybrid role allows for both in-office and remote work, promoting a culture of collaboration and support.

Responsibilities

• Manages the delivery of contracted services to clients.
• Ensures SLAs and KPIs are met or exceeded.
• Maintains control over project schedules, risks, scope, and budgets.
• Builds and maintains strong client relationships.
• Provides day-to-day client advice and support.
• Identifies sales opportunities and achieves contract extensions or additional business.
• Establishes consistent processes for reviewing and assessing service metrics and reporting.

Requirements

• Understanding and application of procedures and concepts within own discipline.
• Basic knowledge of other disciplines.
• Ability to manage own workload without supervisory responsibilities.
• Recognizes and solves typical problems in own work area without supervisory approval.
• Impacts own team through the quality of services or information provided.
• Uses communication skills to exchange information.

Benefits

• Comprehensive benefit offerings including health insurance, retirement plans, and professional development opportunities.