Relationship Manager

American Family Care - North Las Vegas, NV

Full-time - Mid Level

North Las Vegas, NV

Ambulatory Health Care Services

About the position

The Relationship Manager at AFC is responsible for building and maintaining strong customer relationships while fostering a positive local culture focused on employee development and driving business growth. This role involves portfolio management, risk mitigation, and ensuring operational efficiencies, utilizing experience in sales, customer service, and leadership to support independent car dealers across North America.

Responsibilities

• Cultivate new business relationships and manage customer acquisition.
• Coach and develop your team in portfolio management, data analysis, and business development.
• Conduct regular meetings with your team to align on goals and strategy.
• Provide industry-leading knowledge to help customers manage and grow their businesses.
• Forecast opportunities and challenges based on understanding local area and customer operations.
• Lead prospecting, growth, and portfolio development efforts.
• Act as a trusted advisor through collaboration with internal stakeholders and external partners.
• Ensure compliance with applicable laws and codes for the assigned geographic area.

Requirements

• 5+ years of experience in customer-facing, sales, sales support roles.
• 3+ years of people leadership experience.
• Experience in team management and building strong sales relationships.
• Passion for leading people, projects, and budgets.
• Ability and desire to frequently travel within your market to support our current and prospective customer base.
• Familiarity with risk management principles and collections procedures.
• High level of accountability towards local goals and business targets.

Nice-to-haves

• Experience in the automotive, financial services, or related industries.
• Basic understanding of financial statements.
• Proficiency in Google Workspace, Salesforce, Tableau.
• Familiarity with customer relationship management (CRM) tools.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement