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Relationship Manager
Fiserv - Denver, CO
posted 2 months ago
About the position
The Sales Engineer at Fiserv plays a crucial role in building and maintaining strong client relationships throughout the sales cycle, particularly with clients generating revenue between $50MM and $300MM. This position involves driving key stages of the sales process, including technology evaluation and implementation handoff, while serving as the technical expert and advisor to both internal teams and clients. The role requires effective communication of technology and product value to diverse stakeholders and proactive resolution of technical challenges to ensure customer satisfaction.
Responsibilities
- Develop and deliver product demonstrations from both the Clover and Carat product portfolios
- Represent the product to customers and at field events such as conferences and seminars
- Build and maintain a knowledge base of third-party integration pathways to the Fiserv platforms
- Respond to functional and technical elements of RFIs/RFPs
- Convey customer requirements to Product Management teams
- Work through technical review/questions in discovery calls and troubleshoot challenges in the implementation process
- Walk through APIs, including Clover, Carat, and North platform, where applicable
- Prepare for travel (approx. 20%)
Requirements
- Bachelor's Degree or a combination of education, military, or 5+ years of work experience within the Fintech Industry
- 5+ years of experience as a successful sales professional in the payments or software industries
- 5+ years of experience prioritizing time effectively and supporting large teams of sales associates
- 5+ years of experience effectively communicating complex technical requirements in a simple manner
Nice-to-haves
- Master's degree or 7+ years of relevant experience within the Fintech Industry
- 7+ years of Integrated payments experience
- 5+ years of experience as a Partner facing technical resource (before, during and after integration for added feature requests)
