Release of Information Specialist

$14 - $18/Yr

VRC Companies - Montgomery, AL

Full-time - Entry Level

Montgomery, AL

Professional, Scientific, and Technical Services

About the position

The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC ("VRC") is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations.

Responsibilities

• Process assigned Release of Information requests in a timely manner.
• Access medical records for healthcare clients according to specific procedures and security protocols.
• Complete Release of Information requests daily, prioritizing based on turnaround timeframes.
• Validate requests and signed patient authorizations for compliance with HIPAA and other applicable statutes.
• Classify request types correctly and log requests into ROI software.
• Retrieve and upload requested portions of the patient's medical chart.
• Perform Quality Control checks to ensure accuracy and avoid breaches of Protected Health Information (PHI).
• Check for accurate invoicing and adjust invoices as needed.
• Release requests to valid requesting entities and reject non-compliant requests.
• Document all exceptions, communications, and relevant information in ROI software.
• Alert supervisor to any questionable requests or communications, suspected breaches, or delays in record release.
• Answer requestor inquiries in an informative and respectful manner.
• Store all records and files securely before leaving work area.
• Ensure adequate office supplies are available.
• Be available to assist with additional healthcare facilities or request types during backlogs.
• Adhere to VRC and healthcare facility policies and procedures, as well as HIPAA and labor regulations.
• Maintain confidentiality and security of all information.
• Complete required training within the allotted timeframe.
• Create invoices and billing materials for clients.
• Keep client information details up to date.
• Perform all other duties as assigned.

Requirements

• High School Diploma (GED) required; degree preferred.
• Prior experience with ROI fulfillment preferred.
• Demonstrated attention to detail.
• Demonstrated ability to prioritize, organize, and meet deadlines.
• Demonstrated documentation and communication skills.
• Demonstrated ability to maintain productivity and quality performance.
• Basic knowledge of medical records and HIPAA preferred.
• Prior experience with EHR/EMR platforms preferred.
• Prior experience with Windows environment and Microsoft Office products.
• Strong interpersonal skills with team members, clients, and requestors.
• Strong computer skills and Microsoft Office skills.
• Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers preferred.
• Detail-oriented, self-motivated, and able to focus on tasks for extended periods.
• Must be able to read, write, speak, and comprehend English; bilingual skills are desirable.