Relief Manager

RaceTrac - Shepherdsville, KY

Full-time - Entry Level

Shepherdsville, KY

1,001-5,000 employees

Gasoline Stations and Fuel Dealers

About the position

The Relief Manager at RaceTrac is responsible for supporting the General Manager and Co-Manager in overseeing the profitability of a designated store during specific shifts. This role emphasizes delivering exceptional customer service, ensuring food safety compliance, maintaining store cleanliness, and leading a team to achieve operational excellence.

Responsibilities

• Provide courteous, frictionless, and elevated experience for guests.
• Foster positive and professional relationships with co-workers and guests.
• Communicate respectfully and maintain a consistent team-oriented attitude.
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases.
• Address and mitigate any guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed.
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations.
• Ensure that all food offers are available.
• Ensure the store is clean and fully stocked to provide an elevated guest experience.
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand.
• Clean food preparation areas and equipment to RaceTrac standards.
• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
• Display RaceTrac's Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, and going the extra mile for guests and your team.
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
• Provide feedback and recommendations on employee performance and development to the General Manager.

Requirements

• High School Diploma or GED in progress or completed.
• 2-3 years' work experience preferred.
• 1+ years management experience preferred.
• Previous experience working in high-volume, guest-focused, transactional environment preferred.
• Excellent written and verbal communication skills.
• Takes initiative.
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
• May be required to obtain and maintain food handler permit, based on local or state requirements.
• May be required to obtain and maintain alcohol server permit, based on local or state requirements.