Remote- Bilingual Outbound Customer Service Representative

Insight Global - San Francisco, CA

Full-time

Remote - San Francisco, CA

Administrative and Support Services

About the position

The Remote Bilingual Outbound Customer Service Representative will support a health and wellness client by assisting members after their initial appointments with Registered Dietitians. This role is essential for helping members understand the value of the 12-week programs offered and contributes to the company's growth. Responsibilities include conducting check-ins, scheduling follow-up visits, and addressing member inquiries about tele-nutrition.

Responsibilities

• Conduct check-ins with members after their initial visit to ensure a positive experience.
• Communicate the benefits of the 12-week programs to members.
• Assist in scheduling follow-up visits with Registered Dietitians.
• Address any questions or concerns members may have about tele-nutrition.
• Escalate issues to the Support Team lead as needed.

Requirements

• Bilingual in English and Spanish.
• Minimum of 6 months of experience in outbound customer service, sales, or appointment scheduling.
• Experience in a high-volume outbound calling role, making 100+ calls a day.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and adapt in a start-up environment.
• Proficient in Google Suite applications.
• Reliable personal computer or laptop running Windows 11 or MacOS 12.7.4 or higher.

Nice-to-haves

• Previous experience working in healthcare or a strong passion for health and wellness.

Benefits

• Remote work opportunity
• Diverse and inclusive work environment
• Equal opportunity employer