Remote Bilingual Spanish Call Center Representative

$31,200 - $35,360/Yr

TEKsystems - Las Vegas, NV

Part-time - Entry Level

Remote - Las Vegas, NV

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The position is for a Bilingual Spanish Call Center Representative with Optum Care Connections, a part of one of the largest healthcare organizations. The role involves conducting outreach calls to members eligible for the White Glove program, addressing patient needs, and providing assistance with healthcare-related inquiries. The position requires flexibility in working hours, as it operates seven days a week from 9 AM to 9 PM Eastern Time.

Responsibilities

• Conduct outreach calls to members eligible for the White Glove program.
• Follow a script to address patient needs in an open-ended manner.
• Assist with appointment scheduling, obtaining referrals or test results, and medication assistance.
• Educate members on their health plans and conduct surveys.
• Make back-to-back calls, potentially reaching up to 100 calls per day.
• Participate in training and team meetings on camera.

Requirements

• 2 years of call center customer service experience.
• Healthcare experience preferred.
• Excellent communication skills.
• Proficient in Microsoft Office.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for employees and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave