remote call center agent

About the position

The Remote Call Center Agent position offers an opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service while handling inbound calls. This role is ideal for individuals who are passionate about helping others and are looking to develop their skills in a supportive team-oriented setting.

Responsibilities

• Handle inbound calls, addressing inquiries with professionalism and care.
• Direct callers to appropriate resources when necessary.
• Research and provide accurate information to resolve caller questions.
• Escalate complex issues to the research team for resolution.
• Accurately log call details and complete related administrative tasks.

Requirements

• Solid communication skills
• Ability to problem-solve and think critically under pressure
• Attention to detail and commitment to accuracy
• A positive attitude and eagerness to learn and adapt.

Nice-to-haves

• Call Center experience
• Active Listening skills
• Telephone Etiquette knowledge
• Adapting to Change
• Basic Software Skills
• Basic Computer Skills

Benefits

• Competitive pay
• Opportunity to develop new skills and advance your career
• Work in a supportive, team-oriented environment
• Health benefits
• 401K contribution