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Remote Client Services Representative
$28,080 - $28,080/Yr
Transworld Systems - Aiken, SC
posted about 2 months ago
Full-time - Entry Level
Remote - Aiken, SC
10,001+ employees
Administrative and Support Services
About the position
The Remote Client Services Representative at Transworld Systems Inc. is a full-time position focused on providing exceptional customer service while working from home. The role involves managing client inquiries, validating account information, and producing reports, all while ensuring compliance with relevant laws and company policies. This position is ideal for self-motivated individuals looking to grow in a supportive team environment.
Responsibilities
- Research data regarding account and billing information to validate and confirm debts owed.
- Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax, and mail.
- Produce reports as requested by clients by assisting in the creation of the reports.
- Demonstrate ability and willingness to learn new computer platforms/systems as required.
- Ensure compliance with all applicable Federal, State, and Local laws and TSI policies and procedures.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
Requirements
- High School Diploma or GED certificate, or equivalent relevant work experience.
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Ability to maintain the highest level of confidentiality.
- Ability to work with minimal supervision.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
Benefits
- Paid training
- Paid holidays
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Work from home
- Vision insurance
- 401(k) matching
