Remote Client Success Manager

Fresenius - Waltham, MA

Full-time - Mid Level

Remote - Waltham, MA

Ambulatory Health Care Services

About the position

The Client Success Manager, Revenue Cycle is responsible for overseeing all revenue cycle activities to ensure timely and accurate collection of accounts receivable. This role involves developing and implementing policies to ensure compliance with regulatory requirements and optimizing operations for efficiency and effectiveness.

Responsibilities

• Manage the tactical execution of short- and long-term objectives related to revenue cycle activities.
• Oversee accounts receivable activities to maintain positive cash flow and maximize reimbursement while minimizing bad debt.
• Review and develop policies and procedures for continuous improvement in operations.
• Facilitate routine closes processes ensuring data accuracy and compliance with reporting requirements.
• Drive electronic data interchange (EDI) initiatives for billing options utilization.
• Monitor accounts receivable performance and address issues impacting operations.
• Prepare reports for management review on a routine or ad hoc basis.
• Serve as a subject matter expert on local, state, and federal regulations affecting revenue cycle operations.
• Establish and maintain relationships with cross-divisional teams and vendors for effective issue resolution.
• Provide leadership, coaching, and development plans for direct reports.
• Assist with various projects as assigned.

Requirements

• Bachelor's Degree; Advanced Degree desirable or equivalent combination of education and experience.
• 6 - 8 years' related experience in revenue cycle management.
• 3+ years' supervisory or project/program management experience preferred.
• Strong working knowledge of general accounting and revenue cycle processes.
• Working knowledge of Generally Accepted Accounting Principles (GAAP).
• Strong computer skills with proficiency in word processing, spreadsheet, database, and email applications.
• Demonstrated proficiency with business warehouse (BW), billing, and/or financial systems (e.g., MDP Billing, SAP Business Warehouse, Hyperion).
• Detail-oriented with strong analytical and organizational skills.
• Strong time management skills with the ability to multitask.
• Proactive management style to lead cohesive teams.
• Excellent oral and written communication skills.

Nice-to-haves

• Prior training experience preferred.