Remote Client Success Manager

ELV USA Elevate365 LLC - Waltham, MA

Full-time - Mid Level

Remote - Waltham, MA

About the position

The Client Success Manager, Revenue Cycle is responsible for overseeing all revenue cycle activities to ensure timely and accurate collection of accounts receivable. This role involves developing and implementing policies to ensure compliance with regulations and optimizing operations for efficiency and effectiveness.

Responsibilities

• Manage the tactical execution of short- and long-term objectives related to revenue cycle activities.
• Oversee accounts receivable activities to maintain positive cash flow and maximize reimbursement while minimizing bad debt.
• Review and develop policies and procedures for continuous improvement in operations.
• Facilitate routine closes processes ensuring data accuracy and compliance with reporting requirements.
• Drive electronic data interchange (EDI) initiatives for billing options utilization.
• Monitor accounts receivable performance and address issues impacting operations.
• Prepare reports for management review on a routine or ad hoc basis.
• Serve as a subject matter expert on local, state, and federal regulations affecting revenue cycle operations.
• Establish and maintain relationships with cross-divisional teams and vendors for issue resolution.
• Provide leadership, coaching, and development plans for direct reports.

Requirements

• Bachelor's Degree; Advanced Degree desirable or equivalent experience.
• 6 - 8 years of related experience in revenue cycle management.
• 3+ years of supervisory or project/program management experience preferred.
• Strong knowledge of general accounting and revenue cycle processes.
• Familiarity with Generally Accepted Accounting Principles (GAAP).
• Proficiency in word processing, spreadsheet, database, and email applications.
• Experience with business warehouse (BW), billing, and financial systems (e.g., MDP Billing, SAP Business Warehouse, Hyperion).
• Detail-oriented with strong analytical and organizational skills.
• Strong time management skills and ability to multitask.
• Proactive management style with the ability to lead productive teams.
• Excellent oral and written communication skills.

Nice-to-haves

• Prior training experience preferred.

Benefits

• Commitment to sustainability and employee recognition programs.