Insight Global - Herndon, VA
posted 2 months ago
As a Remote Cloud Operations Analyst at Insight Global, you will play a crucial role in managing and overseeing performance and security monitoring tools. Your primary responsibilities will include responding to alerts, triggers, and other warning conditions to ensure the smooth operation of cloud services. You will closely coordinate with the Engineering team to generate root cause analyses (RCAs), update tickets, and resolve problems and incidents within established performance Service Level Agreements (SLAs). Following established documented methods, practices, and standard operating procedures (SOPs) will be essential to deliver effective, efficient, and professional operations support. In this position, you will participate in shift-transition calls to ensure that all open tickets and tasks are properly managed and addressed. You will also be responsible for creating and updating standard operating procedures (SOPs) for Operations and Maintenance (O&M) support. Maintaining the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments will be a key aspect of your role. Additionally, you will coordinate with government engineering resources and Original Equipment Manufacturers (OEMs) to patch, upgrade, or refresh tool and sensor software and hardware, ensuring that all systems are up to date and functioning optimally.