Remote Collections
Transworld Systems - San Angelo, TX
posted 4 months ago
About the position
As a Remote Collections Representative at TSI, you will play a crucial role in our customer service team, focusing on managing past due accounts through effective communication and negotiation. This position is entirely remote, allowing you to work from the comfort of your home while residing in Texas. You will be responsible for both outbound and inbound calls, engaging with customers to secure payments on accounts that are overdue. Your ability to maintain a positive attitude and provide excellent customer service will be essential in this role, as you will be interacting with clients who may be experiencing financial difficulties. In addition to handling calls, you will be expected to demonstrate strong problem-solving skills and the ability to multitask effectively. This role requires a commitment to confidentiality and the ability to convey accurate information clearly over the phone. You will receive comprehensive training to equip you with the necessary skills and knowledge to succeed in this position. TSI values its employees and offers a supportive, team-oriented work environment that encourages growth and development. The compensation for this role ranges from $13.00 to $15.00 per hour, with opportunities for bonuses based on performance. We are looking for self-motivated individuals who are eager to build their future with us in the customer service arena. Join our thriving team and take the next step in your career!
Responsibilities
- Make outbound calls to customers regarding past due accounts.
- Accept incoming calls related to overdue accounts.
- Secure payments on accounts that are past due.
- Maintain accurate records of customer interactions and transactions.
- Provide excellent customer service and support during calls.
Requirements
- High School diploma or equivalent.
- Knowledge of FDCPA preferred.
- Professional phone etiquette and solid negotiating skills.
- Positive attitude and strong customer service aptitude.
- Ability to problem solve and multitask effectively.
- Willingness to maintain confidentiality.
- Ability to exchange accurate information effectively over the phone.
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package including medical, dental, and vision insurance
- 401k retirement plan with employer matching
- Paid time off
- Paid holidays
