Morley Agency - Lansing, MI
posted about 2 months ago
Full-time - Entry Level
Remote - Lansing, MI
Real Estate
About the position
The Remote Customer Service Agent - Auto Dealer Support at Morley is an entry-level position designed for individuals looking to start a career in customer service. This role involves assisting automotive dealerships with their orders and providing exceptional service through various communication channels. The company offers comprehensive training, ensuring that candidates do not need prior knowledge of cars or parts to succeed.
Responsibilities
- Provide fantastic service over the phone
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
- Offer timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed.
Requirements
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Computer, typing and phone skills
- Ability to speak and type proficiently at the same time
- Problem-solving skills and ability to act as a consultant to resolve customer issues
- Solid work ethic and ability to meet deadlines
- Excellent organizational and interpersonal skills with strong attention to detail
Nice-to-haves
- Degree in a relevant or related field
- Experience in the automotive industry
Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program
- Programs to quit tobacco use and manage chronic conditions
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
- Teladoc: Free online access to doctors 24/7
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance services
