Remote Customer Service Agent (FEMA HURRICANE SUPPORT)

$43,680 - $45,760/Yr

Insight Global - Fort Worth, TX

Full-time

Remote - Fort Worth, TX

Administrative and Support Services

About the position

The Fully Remote Contact Center Agent serves as a vital point of contact for individuals seeking federal assistance. This role involves handling inquiries related to registrations, providing referrals to relief programs, and ensuring a high level of customer service. Agents are expected to conduct calls with professionalism, enter data accurately into FEMA's database, and follow specific protocols while assisting disaster survivors.

Responsibilities

• Serve as a direct point of contact for individuals registering for federal assistance.
• Answer questions about prior registrations and provide referrals to relief programs.
• Conduct calls with patience, tact, and courtesy to determine needs and provide instructions or referrals.
• Enter information into FEMA's Windows-based computer database as required.
• Provide phone numbers and agency referrals for secondary support organizations.
• Perform additional duties assigned based on FEMA's level of support to the event.
• Attend all scheduled shift meetings to receive event-specific information before beginning shifts.
• Exhibit excellent communication and customer service skills in all interactions.

Requirements

• Associate degree or equivalent combination of education, technical training, or work experience considered in lieu of degree.
• U.S. Citizenship is required.
• Ability to manage a high level of confidentiality.
• Proficient in Microsoft Office Suite.
• Excellent organizational, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member, as well as independently.
• Must have a high-speed internet connection with a minimum download speed of 25 Mbps.

Benefits

• Compensation of $21-22 per hour.