Remote Customer Service Fraud Specialist

$31,200 - $31,200/Yr

Global Payments - Gulf Shores, AL

Full-time - Entry Level

Remote - Gulf Shores, AL

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The role involves responding to account inquiries for merchants and cardholders, assisting with fraud detection and prevention, and building foundational knowledge in identifying fraudulent activities. It is an entry-level position focused on customer service within a contact center environment, requiring flexibility in work schedules, including weekends.

Responsibilities

• Respond to 25 or more account inquiries per hour for assigned clients.
• Provide standard/scripted responses to Service Level Agreement (SLA) defined alerts in fraud detection queues.
• Assist with the completion of lost stolen reports, including blocking and transferring compromised accounts.
• Build credit card replacement orders and complete shipping materials.
• Begin to build knowledge and skills to identify fraudulent credit card activity through training and research.

Requirements

• High School Diploma or Equivalent.
• At least six months of contact center or work from home contact center experience in the last 18 months.

Nice-to-haves

• 12 months of contact center or work from home contact center experience in the last 18 months.
• Experience in banking customer service.

Benefits

• Medical, dental and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service