Remote Customer Service Rep in a Contractor Role

About the position

Omni offers flexible and dependable remote contracting opportunities for individuals seeking to work from home. As a customer care contractor, you will provide support for Fortune 500 companies by handling inbound phone calls, chat messages, and emails. This role allows you to set your own schedule and work in a supportive community that encourages personal and professional growth.

Responsibilities

• Provide customer service by taking inbound phone calls, answering chat messages, and responding to emails for Fortune 500 companies.
• Assist customers with their needs in a friendly and professional manner.
• Maintain a quiet and secure work environment during working hours.
• Utilize technology effectively to communicate and assist customers.

Requirements

• Exceptional written and verbal communication skills.
• Proven track record in customer service and delivering outstanding customer care.
• Keen attention to detail with strong problem-solving skills.
• Friendly, empathetic tone, and professional demeanor.
• Self-motivated, proactive, and resourceful mindset.
• Proficient in using technology, including computer applications and software.

Benefits

• Flexible work schedule options
• High pay rates ranging from $14 to $20 per hour
• Additional incentives based on client and performance metrics