Teleperformance - Oak Brook, IL
posted about 1 month ago
Full-time - Entry Level
Remote - Oak Brook, IL
10,001+ employees
Administrative and Support Services
About the position
The Customer Service Representative at Teleperformance USA is responsible for fielding customer inquiries and providing innovative solutions to various questions, issues, and concerns. This role emphasizes excellent customer service, active listening, and effective communication while working in a collaborative remote environment. The position offers opportunities for personal growth and career advancement within the company.
Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Requirements
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Ability to recognize referral needs for customer
- Ability to work in an environment free from paper and electronics (outside of Teleperformance provided equipment)
- Ability to have a dedicated workspace free of distractions
Nice-to-haves
- 6 months Call Center experience
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
