Remote Customer Service Representatives

$27,040 - $27,040/Yr

NexRep - Columbus, OH

Part-time - Entry Level

Remote - Columbus, OH

Administrative and Support Services

About the position

As a Remote Customer Service Representative for NexRep, you will provide compassionate support to patients and caregivers involved in self-directed Medicaid programs. This role allows you to work from home, set your own schedule, and make a positive impact on people's lives by assisting with payroll services for caregivers. You will handle incoming calls, assist with enrollment and inquiries, and ensure caregivers receive the necessary support and information.

Responsibilities

• Answer incoming calls from patients and caregivers with compassion and professionalism.
• Assist with enrollment, program applications, and setup in applicable systems.
• Retrieve information to assist caregivers with payroll-related inquiries.
• Utilize de-escalation techniques when supporting upset or frustrated callers.
• Offer guidance and directions to both caregivers and patients to effectively resolve issues.
• Document information and outcomes as necessary.

Requirements

• At least one year of customer service experience.
• Strong computer skills and ability to offer troubleshooting advice.
• Ability to offer empathy, patience, and a friendly demeanor at all times.
• Ability to handle calls of a sensitive nature and de-escalate emotionally charged situations.
• Great active listening skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multitask and adapt to change in a fast-paced environment.
• Quality-focused mindset and desire to achieve first call resolution.
• Ability to accurately and confidently work with numbers and discuss money.

Benefits

• Flexible scheduling with a self-scheduling platform.
• $13 per hour compensation.
• $250 incentive after completing additional certification.
• Opportunity to earn extra cash during the holiday season based on hours worked.
• One-on-one mentorship and free certification opportunities.
• Access to NexRep Perks for discounts and savings on various expenses.