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Remote Customer Service Representatives
NexRep - Boise, ID
posted about 2 months ago
About the position
As a Remote Customer Service Representative for NexRep, you will provide compassionate support to patients and caregivers involved in self-directed Medicaid programs. This role allows you to work from home, set your own schedule, and make a positive impact on people's lives by assisting them with payroll services for caregivers. You will be responsible for answering calls, assisting with enrollment, and resolving inquiries while maintaining a high level of professionalism and empathy.
Responsibilities
- Answer incoming calls from patients and caregivers with compassion and professionalism.
- Assist with enrollment, program applications, and setup in applicable systems.
- Retrieve information to assist caregivers with payroll-related inquiries.
- Utilize de-escalation techniques when supporting upset or frustrated callers.
- Offer guidance and directions to both caregivers and patients to effectively resolve issues.
- Document information and outcomes as necessary.
Requirements
- At least one year of customer service experience.
- Strong computer skills and ability to offer troubleshooting advice.
- Ability to offer empathy, patience, and a friendly demeanor at all times.
- Ability to handle calls of a sensitive nature and de-escalate emotionally charged situations.
- Great active listening skills.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to multitask and adapt to change in a fast-paced environment.
- Quality-focused mindset and desire to achieve first call resolution.
- Ability to accurately and confidently work with numbers and discuss money.
Benefits
- Flexible scheduling with a self-scheduling platform.
- $13 per hour compensation.
- $250 incentive after completing additional certification.
- Opportunity to earn extra cash during holiday weeks based on hours worked.
- One-on-one mentorship and free certification opportunities.
- Access to NexRep Perks for discounts and savings on various expenses.
