Remote Customer Service Representatives

$27,040 - $27,040/Yr

NexRep - Lincoln, NE

Part-time - Entry Level

Remote - Lincoln, NE

Administrative and Support Services

About the position

As a Remote Customer Service Representative for NexRep, you will provide compassionate support to patients and caregivers involved in self-directed Medicaid programs. This role allows you to work from home, set your own schedule, and make a positive impact on people's lives by assisting with payroll services for caregivers. You will be responsible for answering calls, assisting with enrollment, and resolving inquiries while maintaining a high level of professionalism and empathy.

Responsibilities

• Answer incoming calls from patients and caregivers with compassion and professionalism.
• Assist with enrollment, program applications, and setup in applicable systems.
• Retrieve information to assist caregivers with payroll-related inquiries.
• Utilize de-escalation techniques when supporting upset or frustrated callers.
• Offer guidance and directions to both caregivers and patients to effectively resolve issues.
• Document information and outcomes as necessary.

Requirements

• At least one year of customer service experience.
• Strong computer skills and ability to offer troubleshooting advice.
• Ability to offer empathy, patience, and a friendly demeanor at all times.
• Ability to handle calls of a sensitive nature and de-escalate emotionally charged situations.
• Great active listening skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multitask and adapt to change in a fast-paced environment.
• Quality-focused mindset and desire to achieve first call resolution.
• Ability to accurately and confidently work with numbers and discuss money.

Benefits

• Flexible scheduling with a self-scheduling platform.
• $13 per hour compensation.
• $250 incentive after completing additional certification.
• Opportunity to earn extra cash during holiday weeks based on hours worked.
• One-on-one mentorship and free certification opportunities.
• Access to NexRep Perks for discounts and savings on various expenses.