Remote Customer Service/Sales Representative

$60,000 - $65,000/Yr

Agent Alliance - Yonkers, NY

Full-time

Remote - Yonkers, NY

About the position

The Remote Customer Service/Sales Representative role is designed for individuals who are passionate about engaging with potential clients and providing exceptional service. This position allows for flexibility in working remotely or in a hybrid environment, focusing on educating clients about benefits packages and customizing plans to meet their needs.

Responsibilities

• Conduct inbound calls and respond to inquiries via email or other communication channels.
• Schedule virtual appointments with customers via Zoom.
• Customize new benefit plans and adjust existing plans to fit the current needs of each client.
• Educate customers on the features and benefits of our products.
• Perform reviews for existing clients, as well as help with any necessary claims or adjustments.
• Address any questions or concerns potential customers may have.
• Provide attentive customer service and any necessary administrative support in response to members' needs.
• Collaborate closely with other team members to ensure a seamless sales experience for customers.
• Maintain accurate records of all sales interactions in our CRM system.

Requirements

• Previous experience in sales or customer service.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Ability to work independently and in a team environment.
• Detail-oriented with strong organizational skills.
• Proficient in using Zoom and MS Office Suite.