Remote Data Engineer

Insight Global - Brentwood, TN

Full-time

Remote - Brentwood, TN

Administrative and Support Services

About the position

The Remote Data Engineer position at Insight Global involves monitoring and troubleshooting ETL processes to ensure accurate and timely data delivery. The role requires providing Level 3 technical support for Talend solutions, collaborating with various stakeholders to maintain data quality, and resolving complex data integration issues. The engineer will also be responsible for ensuring system availability and compliance with data security protocols while participating in an on-call rotation for critical incident support.

Responsibilities

• Monitor and troubleshoot ETL processes to ensure data is delivered accurately and on time.
• Provide Level 3 technical support for Talend solutions, including Data Integration and API Integration.
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and ensure data quality and integrity.
• Resolve complex ETL and data integration issues, including performance tuning and job failures.
• Act as the escalation point for Level 2 support teams on critical issues.
• Analyze logs and system behaviors to identify root causes.
• Work with development teams to design fixes and process improvements.
• Ensure Talend systems availability, reliability, and performance through best practices.
• Support software upgrades, patches, and new releases.
• Create and maintain technical documentation, including data mappings, process flows, and troubleshooting guides.
• Work with cloud-based data platforms (e.g., AWS, Azure, Google Cloud) to deploy and manage data pipelines.
• Ensure compliance with data security and governance protocols.
• Participate in an on-call rotation for 24/7 critical incident support.

Requirements

• 3-4 years of experience in technical support or IT operations focused on ETL and data platforms.
• Expertise in Talend products and resolving complex ETL issues.
• Expert in SQL and relational databases (e.g., MySQL, Oracle and Netezza) with the ability to write and troubleshoot complex queries.
• Familiar with cloud data platforms (AWS, Azure, Google Cloud) and cloud troubleshooting.
• Knowledgeable in data integration, quality, and governance principles.
• Excellent problem-solving skills and experience in large-scale systems analysis.
• Experience with ticketing systems like Jira or ServiceNow.
• Strong communication skills for collaboration and technical translation.