About the position
The Default Claims Specialist is a crucial role within Carrington Mortgage Services, responsible for the meticulous preparation, filing, and follow-up of various claims including FHA, VA, USDA, PMI, and investor claims. This position requires a keen attention to detail and adherence to insurer and investor guidelines to ensure that all claims are processed timely and accurately. The specialist will perform all duties in compliance with the company's policies and procedures, as well as all applicable US state and federal laws and regulations. The target pay range for this position is between $19.50 and $21.50 per hour, reflecting the importance of the role in the overall claims process. In this position, the specialist will be tasked with preparing and filing claims according to the specific guidelines set forth by investors and insurers. This includes reviewing and following up on all scheduled steps in the foreclosure tracking templates related to claims and post-foreclosure sale activities. Daily maintenance of updates in the Fiserv system is essential, including inputting completion dates as actions occur. The specialist will also need to obtain necessary approvals and adjust scheduled dates when certain steps cannot be completed as planned. Routine follow-up is a critical aspect of this role, ensuring that all servicing actions, delays, and communications are documented accurately in the system notes. The Default Claims Specialist will keep the Team Lead and Supervisor informed of any trends or issues that arise, such as claim denials, FHA re-conveyance issues, and title problems that may lead to denials. Timely imaging of all claim documents is also a key responsibility, alongside a commitment to continuous learning and skill development to enhance job performance.
Responsibilities
- Prepare and file all FHA, VA, PMI, and investor claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
- Review, follow-up, and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities on a daily basis.
- Maintain updates in Fiserv and input the completion date on the date the action occurs.
- Obtain approval and modify the scheduled date to a date in the future when a step in the process cannot be completed.
- Perform routine follow-up on a daily basis.
- Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
- Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, and title problems resulting in title denial.
- Ensure all claim documents are imaged timely.
- Continue to learn new skills and expand job knowledge to better perform assigned duties.
Requirements
- High School Diploma or equivalent work experience.
- Moderate understanding of the foreclosure and claims process.
- Ability to prioritize work in order to meet strict deadlines.
Benefits
- Comprehensive healthcare plans for you and your family.
- Discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses.
- Educational Reimbursement.
