Remote Desktop Services (RDS)Analyst / Level 1.5
Wipro•Plano, TX
458d•Remote
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About The Position
The Remote Desktop Services (RDS) Analyst / Level 1.5 at Wipro Limited is responsible for providing first-line support to end users, managing service tickets, and ensuring high-quality customer service. This role involves troubleshooting various technical issues, maintaining service management principles, and collaborating with team members to resolve user problems effectively. The analyst will also track and categorize incidents, escalate unresolved issues, and contribute to process improvements.
