Remote Dispatcher, Velocare

$41,600 - $47,840/Yr

Cardinal Health - Oklahoma City, OK

Full-time - Entry Level

Remote - Oklahoma City, OK

11-50 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Remote Dispatcher at Velocare plays a crucial role in the operations of a home-based healthcare startup within Cardinal Health. This position is responsible for creating and dispatching work orders to field personnel, ensuring the efficient delivery of healthcare products and services. The dispatcher serves as the primary communication link between customers and field staff, contributing to the overall quality and efficiency of service delivery in a fast-paced environment.

Responsibilities

• Create and dispatch work orders for field operations based on orders from channel partners.
• Ensure accuracy in work order creation and dispatching to field personnel.
• Serve as the primary communication channel between customers and Velocare field personnel via various messaging platforms.
• Provide quality service to customers and field personnel, addressing inquiries and service issues promptly.
• Show empathy and compassion in all interactions with customers and field personnel.
• Perform problem-solving to assist with inquiries from customers or field personnel.
• Contribute to innovation and continuous improvement in service quality.
• Identify opportunities to enhance efficiency in service delivery.

Requirements

• High school diploma, GED, or equivalent work experience preferred.
• 1-2 years of related experience preferred.
• Effective customer service and communication skills.
• Strong knowledge of Microsoft Office products.
• Healthcare experience is beneficial.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs